AJ Quick wrote:Are you sure about the installment thing?
100% positive. I had an awful experience last weekend with customer service dealing with the issue.
When you apply it on the website and use the installment option, it doesn't take the coupon in to account and charges you the RETAIL cost with shipping.. then breaks it up in 4 installments. The first one was $59.99.
So I called the CS line and spoke with two people. The first girl claimed over and over the coupon didn't work, so she manually overrid the price but it still came out wrong because she was overcharging me for shipping.. so she went to go get her supervisor and placed me on hold, but hung up on me.
The second time I got some dumb bitch who again claimed the coupon didn't work, and refused to honor it since they already have the 10% off thing. I told her to f*** that price and just apply the 25% to the regular price.. but she wouldn't budge. Then when I explain that the other girl manually overrid it she called me a liar (literally those words), and kept giving me the phone trying-to-be-sympathetic bullshit that they have to give you, even though under her breath I bet she wanted to call me a piece of shit since I wouldn't drop it.
I hung up on her and then used the coupon on the site, but just payed for it all at once.
So yes, I am positive. haha.